FAQ

Manual Support & FAQs

General questions

Question 1, Do I need to have a PayPal account to buy a manual?

Not at all. You can pay using your Visa, Mastercard, American Express or Discover credit / debit card through our secure payment gateway or through Paypal if you like.

We DO NOT accept echecks.

Question 2, I'm having problems opening ot printing the manual or it asks me for a password

We’re sorry you had the problem, It sounds like either your internet browser or a lesser PDF program than Adobe Reader is trying to open your manual.

Don’t sweat it, it’s an easy fix.

If you’re using a PC computer or laptop see the underlined portion of the directions below.
If you’re using a Mac, see the directions directly below the highlighted portion.

You need to use Adobe Reader X (10) or newer to view & print the manual, older versions of adobe reader or other PDF programs may give you varied results like you are seeing.

There is a link to download the newer version of adobe reader in the directions, it you didn’t see them please check your junk mail.

We’re also including a link to download newer versions of Adobe Reader below at the bottom of this email, if you cannot click on it just copy & paste them into your browser’s address bar.

If you are using Windows 8, 10 or 11 (Or newer):

With every major Windows update, Microsoft changes your computer to open PDF files with their Microsoft Edge viewer which will hide our clickable bookmark index that should be on the left of your screen.

It’s easy to get around though. Once you have installed it, open the adobe reader X (10) or newer, choose recent files, then browse to where you downloaded the manual to & it will open.

If you are using a Mac:

The underlined Windows 8, 10 & 11 solution above works on your Mac also.

Phone or Tablet:

iPhone or iPad:

Many of our manuals are LARGE, please give them time to fully download before tapping download again or refreshing the page. You may also need to keep your device from going to sleep by tapping anywhere on the screen where there IS NOT a link

Once you do have it downloaded, go to your Files app (Looks like a blue folder), your manual should be there. Tap on your manual, then tap the up arrow at the top right of your screen, then scroll over in the choices until you see iBooks, then tap it.

Once open in iBooks, make sure you tap near the top of the screen to access the bookmarks to make navigating you manual much easier to navigate.

Tap on the three horizontal lines, then tap on the other set of three horizontal lines that will appear so you can quickly access all chapters & subchapters.

Android or Kindle Fire color:

Download & install the free Adobe Acrobat Reader app from the Google Play store, Then open the Adobe Reader app. (The first time you open it will ask for a login, just tap the X at the upper right of the page to bypass, no login is required).

Tap Files on the left, tap “On This Device” & press the folder that contains the manual, then press the manual & it will open. Once the manual is open you can press on the bookmarks icon on the bottom right, then click the arrow to the right of the chapter to see the other chapters and subjects, then to go to the section you need.

Please let us know if you need anything else, we’re here to help.

Adobe Reader X for PC https://get.adobe.com/reader/

When downloading Adobe Reader, MAKE SURE YOU UN-CLICK ANY OPTIONAL OFFER CHECK BOXES before clicking the install now button.

Question 3, I can open the manual, but I can only see a small section or can't click on other parts of the manual

There are 2 things that could prevent your manual’s menu system from working, both are easy fixes.

1 Did you unzip the manual first? You can usually do this just by dragging ALL the files and folders from the window that pops up when you double click on the file you downloaded to your computer’s desktop, then clicking on the welcome or start here icon.

I also have an instructional video if you’d like to see how it’s done, the link is below:

2 If you are using Windows 10.
Without your permission Microsoft changes your computer to open PDF files with their Microsoft Edge viewer that can’t open files with the 256 bit security standard that’s been out for 5 years now. If you change your computer to open with Adobe Reader (the creator of the PDF) every time you do a major update Microsoft changes the default program to Edge again.
It’s easy to get around though.

If you have Adobe Reader X (10) or newer, choose recent files, then browse to where you downloaded the manual to & it will open.

If you have Adobe Reader 9 or older choose file in the upper left, then click open, then browse to where you downloaded the manual to & it will open.

If you don’t have Adobe Reader on your computer, you can download & install it using the link below.

Adobe Reader X for PC https://backup.filesanywhere.com/fs/v.aspx?v=8c6a678a5f6674b09ea7

Question 4, Are these factory manuals or aftermarket like Clymer or Haynes?

Over 99% of my manuals are the factory OEM brand manuals, the same ones your local dealership would use to work on your vehicle. All of the factory manuals are clearly marked as factory, the few aftermarket manauls I do have will not.

Question 5, Will your manuals work on my iPad, phone or tablet device?

MOBILE DEVICES – TABLETS & PHONES

If the the manual listing shows Mobile Ready, it will work on the devices listed below, if you don’t see Mobile Ready next to it, it probably will not.
Mobile device ready manuals will work on the iPhone & iPad running at least iOS5 or newer, the Kindle Fire and newer full color Kindles with app capabilities, and Android device running Android OS 2.2 or later which includes Android OS version names Froyo, Gingerbread, Honeycomb, Ice Cream Sandwich, Jelly Bean, KitKat, Key Lime Pie and newer. If your device is older than this, my manual will not work & it’s time to upgrade.
You MUST use the free Adobe Reader app, the PDF programs that came with your device like iBooks will ask for a password. There is no password, the Adobe Reader app will open your manual without one.
Per Adobe it will work on the following platforms only:
- iOS 5 or later
- Android 2.2 or later
- Microsoft Windows 8 or later
- Windows Phone 7.5 or later
- BlackBerry 10 or later (Reader preinstalled)

ANDROID & KINDLE

If you have an Android Device including Kindle (Fire and newer full color versions only) it’s as easy as it gets. All you need to do is to download the free Adobe Reader app from the Google Play store, download or transfer the manual file to your Android device from your computer and you are good to go. Once the manual file is on your device just open the Adobe Reader app, press documents in the upper right, choose folder view & press the folder that contains the manual, then press the manual & it will open. Once the manual is open you can press on the bookmarks icon on the bottom right, then click the arrow to the right of the chapter to see the other chapters and subjects, then to go to the section you need.

APPLE IPHONE & IPAD

iOS 10 will let you view the manual in iBooks, but it will incorrectly ask you for a password to print (there is no password when Adobe Reader is used).
If you have an iPad or iPhone, Apple makes you jump through a few more hoops, for some reason they have not updated iBooks to the 256 bit PDF security standard that’s been out for over 4 years now. You cannot download it to your device directly, you must transfer it from a computer with iTunes to your iPhone or iPad following the directions below.

The Adobe Reader app is FREE & is available at the app store, once you have installed the Adobe Reader app to your iPad/iPhone, plug it into your computer and open iTunes. (if you just installed the Adobe Reader app let it synch so your new Adobe app shows on your computer)
Click on your iPad/iPhone under DEVICES on the left column, then Apps at the top middle of the screen. Once the Synch is completed scroll to the bottom of the screen just under where it says “File Sharing”, click Adobe Reader, then click ADD under “Adobe Reader Documents and browse to where you downloaded your manual to on your computer. Once it shows up in the on the screen click the SYNC button at the bottom right & it will put your new manual on your iPad or iPhone.
Unplug your device & open the Adobe Reader app on it, tap “Documents” at the top & your manual should be listed. Once the manual is opened, you can tap the bottom right of the screen for the bookmarks to quickly scan through the manual

Question 6, Can I use Dial-Up internet to download manuals?

MOBILE DEVICES – TABLETS & PHONES

If the the manual listing shows Mobile Ready, it will work on the devices listed below, if you don’t see Mobile Ready next to it, it probably will not.
Mobile device ready manuals will work on the iPhone & iPad running at least iOS5 or newer, the Kindle Fire and newer full color Kindles with app capabilities, and Android device running Android OS 2.2 or later which includes Android OS version names Froyo, Gingerbread, Honeycomb, Ice Cream Sandwich, Jelly Bean, KitKat, Key Lime Pie and newer. If your device is older than this, my manual will not work & it’s time to upgrade.
You MUST use the free Adobe Reader app, the PDF programs that came with your device like iBooks will ask for a password. There is no password, the Adobe Reader app will open your manual without one.
Per Adobe it will work on the following platforms only:
- iOS 5 or later
- Android 2.2 or later
- Microsoft Windows 8 or later
- Windows Phone 7.5 or later
- BlackBerry 10 or later (Reader preinstalled)

ANDROID & KINDLE

If you have an Android Device including Kindle (Fire and newer full color versions only) it’s as easy as it gets. All you need to do is to download the free Adobe Reader app from the Google Play store, download or transfer the manual file to your Android device from your computer and you are good to go. Once the manual file is on your device just open the Adobe Reader app, press documents in the upper right, choose folder view & press the folder that contains the manual, then press the manual & it will open. Once the manual is open you can press on the bookmarks icon on the bottom right, then click the arrow to the right of the chapter to see the other chapters and subjects, then to go to the section you need.

APPLE IPHONE & IPAD

iOS 10 will let you view the manual in iBooks, but it will incorrectly ask you for a password to print (there is no password when Adobe Reader is used).
If you have an iPad or iPhone, Apple makes you jump through a few more hoops, for some reason they have not updated iBooks to the 256 bit PDF security standard that’s been out for over 4 years now. You cannot download it to your device directly, you must transfer it from a computer with iTunes to your iPhone or iPad following the directions below.

The Adobe Reader app is FREE & is available at the app store, once you have installed the Adobe Reader app to your iPad/iPhone, plug it into your computer and open iTunes. (if you just installed the Adobe Reader app let it synch so your new Adobe app shows on your computer)
Click on your iPad/iPhone under DEVICES on the left column, then Apps at the top middle of the screen. Once the Synch is completed scroll to the bottom of the screen just under where it says “File Sharing”, click Adobe Reader, then click ADD under “Adobe Reader Documents and browse to where you downloaded your manual to on your computer. Once it shows up in the on the screen click the SYNC button at the bottom right & it will put your new manual on your iPad or iPhone.
Unplug your device & open the Adobe Reader app on it, tap “Documents” at the top & your manual should be listed. Once the manual is opened, you can tap the bottom right of the screen for the bookmarks to quickly scan through the manual

Question 7, Are your manuals safe for my computer?

YES My computers and servers are scanned multiple times a day for viruses, malware, spyware & other threats. I have not had a single customer EVER get a virus from one of my manuals. note – some virus protection applications may throw up a generic warning stating that the file you are about to download MAY contain a virus. You are seeing this warning because any file introduced to your computer MAY contain a virus.

Question 8, Why do some of your manuals have a different name on it?

Once you have downloaded the manual to your computer it is yours to back up in any way you see fit, just close the manual & drag the file or folder to a USB drive, a CD or DVD burning program or any other way you’d like. You cannot save the manual with it open in the PDF reader using Save AS, you need to close the manual & drag or copy it wherever you like.

ALL of our manuals are fully printable. You can print 1 page, 1 chapter or the entire manual and put it in a 3-ring binder, if you get a page greasy just print another!

Question 9, Can I save and print your manuals or do they expire?

ALL of our manuals are fully printable. You can print 1 page, 1 chapter or the entire manual and put it in a 3-ring binder, if you get a page greasy just print another!